Frequently Asked Questions

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Q. It it necessary to wait for my insurance adjuster to inspect the damages before the mitigation process begins?

A: It is a requirement in your insurance policy that, to prevent further damages, you must mitigate the loss.  The most important part of the restoration process is timeliness.  The longer that items are wet or covered with soot from a fire, the more damage is done to them.  For example:  If your basement receives a water loss and it is not mitigated right away, your basement might develop mold growth which may not be covered under your insurance policy

Q. Do I have mold?

A: Disaster Recovery Services has spent a lot of time and money on education and equipment to become qualified in water damage restoration.  In most cases, if the drying process can be started fairly quickly, you generally do not need to be concerned with mold.

Q. What will happen to my damaged furniture and contents?

A: We will do our best to restore your contents to a pre-loss condition.  If we are not able to restore any items we will set them aside to be itemized and turned in to your insurance adjuster.  Your Adjuster will determine coverage according to your policy.

Q. How long will the dry out take?

A: Typically the average water loss takes between 3 to 5 days.  If materials have been exposed to water over a long period of time it may take 4 to 7 days.

Q. Why must we go through all this paperwork prior to services?

A: We try to stay as organized as possible to help insure the quality and customer service you deserve.  Paper work is a very important part of the foundation to help us to achieve this.  Your insurance company may also have paperwork requirements so that they can insure that the structure is dry.

Q. Do you guarantee your work?

A: Yes, we guarantee our repair work for 3 years.  After your job is complete, you will need to sign a form of work completion and satisfaction.  This form is for our files as well as for your insurance company.

Q. If it can't be dried, what will be replaced?

A: Our job is to bring you back to a pre-loss condition.  After the dry out process has been completed, we will be able to determine what has permanent damage. At that time we will submit an estimate of repairs to your insurance adjuster for approval.

Q. Do I need an estimate before you start the dry-out?

A: We are able to provide you with a free estimate before we begin the drying process, however this is just an estimate.  Our pricing is based on standardized pricing for the industry.  We use computer-estimating programs that download a new price list every month.  Your insurance company also uses these same programs and price lists.  When an adjuster is assigned to your claim, we will explain to them what we have done up to that point, then get an authorization before further steps are taken.  Before any repairs are made we will have an agreed estimate with your insurance company.

Q. How do you know everything is dry?

A: We use very high tech moisture meters designed to specifically check for proper moisture content.  We are trained and certified in water damage assuring you, the homeowner, of the best quality service and giving you the peace of mind that it will be dried out properly.

Q. What is restorative drying?

A: A few years ago the standard procedure was to remove any wet materials, replacing with new.  Today, with much better equipment and training, our goal is to dry-out your structure, saving as much of the structure as possible.

Q. Why do you have to monitor the job so often?

A: For us to achieve the best results, we need to closely monitor the dry out process.  This may include moving, adding, or removing equipment and checking humidity and temperature readings.

Q. Should we make arrangments for you to get in our house?

A: Yes, it is very important that we have access to monitor the job.  If you are not going to be available, then working out a plan to gain access is necessary to insure the drying process runs smoothly.

Q. Can I turn off the equipment at night?

A: No, we really need to keep the equipment running.  By turning off the equipment it will delay the drying and possibly increase the chance of mold growth.